678 Frequently Asked Questions

You need a valid Philippine government-issued ID. Accepted documents include:

• PhilSys National ID
• Passport
• Driver's Licence
• UMID or SSS Card
• Voter's ID or COMELEC ID

The name on your ID must exactly match the name you used during registration. Submit a clear front-and-back photo or scan through your account portal.

No. Each person is allowed one account only. Duplicate accounts are against the platform rules and may result in suspension of all associated accounts along with forfeiture of balances. If you cannot access your existing account, contact 678 support instead of creating a new one.

Contact 678 support through your account portal to request a contact detail update. For security reasons, changes to your registered mobile number or email require identity verification before they are processed. This usually involves confirming your current details and submitting a valid ID.

You must be at least 21 years old to register and play on 678. This is a strict requirement. Your age will be verified during the KYC process. Accounts found to belong to underage players will be permanently closed and any remaining balance will be returned.

678 supports Philippine Peso (PHP) deposits through local payment channels including online and mobile banking via major Philippine banks, bank transfers, and e-wallets such as GCash and Maya. All transactions are processed in PHP. Head to the Deposit page to see the full list of available channels and instructions for each method.

Most deposits via e-wallets and online banking are credited within a few minutes. Bank transfers may take longer depending on the sending bank's processing time. If your deposit has not appeared after a reasonable wait, take a screenshot of your payment confirmation and contact support through your account portal with the reference number.

Go to the Withdrawal page while logged in to your account. Select your preferred payout method, enter the amount in PHP, and confirm. Withdrawals are only processed to verified accounts — make sure your KYC is complete before requesting a payout. Processing times vary by method but are generally completed within one to three business days.

No. Credit cards and cryptocurrency are not accepted as deposit or wagering methods on 678. The platform supports local Philippine payment channels only — online banking, bank transfers, and e-wallets in PHP. This ensures faster processing and better security for all players.

Delays can happen if your KYC verification is still pending, if additional review is required, or during high-volume periods. Make sure your account is fully verified and that your withdrawal destination matches your verified identity. If your request has exceeded the normal processing window, contact support with your transaction reference number for an update.

678 offers a wide range of games suited to Filipino players. You can find slots, live casino tables (Baccarat, Blackjack, Roulette, Sic Bo), eBingo, sports betting including Basketball (PBA and NBA), Boxing, Volleyball, Esports, Football, and more. Browse everything from the Game Lobby or go directly to Live Casino or Bingo for specific categories.

No download is required. The full 678 platform runs directly in your mobile or desktop browser. Just go to 678.lt, log in, and start playing. The site is optimised for smartphones so the experience on mobile is smooth whether you are in Manila, Cebu, or anywhere else in the Philippines.

Yes. Your PHP balance is shared across all sections of the platform. You do not need separate wallets for slots, live casino, eBingo, or sports betting. Funds deposited once are accessible everywhere in your account without any manual transfers.

eBingo is the online version of the classic bingo game, popular among Filipino players. You purchase virtual bingo cards, numbers are drawn automatically, and winners are determined when a completed pattern is matched on a card. Sessions run at regular intervals so you can join whenever one is available. Visit the Bingo page for more details on how to get started.

Use the OTP login option on the Login page. Request a one-time password sent to your registered mobile number — this lets you access your account without a password. Once inside, update your password from your account settings. If your registered mobile number is no longer active, contact support for account recovery assistance.

Never. No 678 staff member, customer support agent, or representative will ever ask for your password or OTP. If anyone contacts you claiming to be from 678 and asks for these details, it is a scam. Report the incident immediately and change your password right away.

If you notice any activity on your account that you did not authorise — such as bets you did not place or a balance change you cannot explain — change your password immediately using OTP login and then contact 678 support through the portal. Provide as much detail as possible including timestamps and the nature of the suspicious activity.

Yes. All data transmitted between your device and 678 is protected by SSL encryption. Your personal details and payment information are stored securely and are not shared with third parties except as required by applicable regulations. For full details on how your data is handled, read the Privacy Policy.

The 678 VIP programme rewards active players with tier-based benefits. The more you play, the higher your tier, and the better the perks. Benefits generally include enhanced offers, priority support, and exclusive member privileges depending on your tier level. Visit the VIP page for current tier details and what each level offers.

All current offers are listed on the Promotions page. Some offers are only visible to logged-in members, so sign in first to see everything available to your account. Terms and conditions apply to all promotions — always read them before claiming an offer.

VIP tier maintenance depends on your ongoing activity level. If your activity drops below the threshold for your current tier over a set period, your tier may be adjusted downward. Check the VIP page for the specific activity requirements to maintain each tier level.

Yes. 678 provides responsible gaming tools that let you set deposit limits, session time limits, and spending caps on your account. These controls are there to help you stay in charge of your gaming activity. Visit the Responsible Gaming page to learn how to set these limits from your account settings.

If you feel like your gambling habits are affecting your finances, relationships, or wellbeing, the first step is to take a break. Use the self-exclusion feature on your account to temporarily or permanently restrict access. You can also reduce your deposit limits immediately from account settings. For external support, speak to a trusted person or a professional counsellor. 678 is committed to providing a safe environment — our Responsible Gaming page has more tools and guidance.

No. All games on 678 involve financial risk and outcomes are not guaranteed. There is no such thing as a sure win in online gaming. Play only with money you can afford to lose, set a clear budget before you start, and treat gaming as entertainment rather than a source of income. Gaming involves risk — always play responsibly.